Shipping policy
Order Processing Time
Preparing your order for shipment usually takes 2–5 business days. Processing times may vary slightly depending on the product and our current order volume.
Please note that order processing time is not included in the estimated delivery time. The estimated delivery time begins from the date your order is shipped.
Shipping
We offer international shipping. Estimated delivery times from the date of shipment are:
- European countries: approximately 7 business days
- USA and Canada: approximately 10–14 business days
- Australia: approximately 18 business days
These delivery times are estimates and apply under normal postal service conditions.
During busy periods, especially Black Friday, Christmas, and New Year holidays, postal services handle significantly higher volumes of shipments. As a result, delivery may take longer than usual.
Additional delays may also occur during customs clearance in the destination country. Unfortunately, we cannot control the processing times of postal or customs services, so estimated delivery times are not guaranteed.
Customs & Import Taxes
Buyers are responsible for any customs duties, import taxes, VAT, or other fees that may apply in their country. We are not responsible for delays caused by customs clearance.
Shipping Address
Please make sure your shipping address is correct before placing your order. If you notice an error, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Tracking
If tracking is available for your shipment, you will receive a tracking number after your order has been shipped. Please note that tracking information may take some time to appear or update after dispatch.
Delayed or Undelivered Orders
If your order is significantly delayed or you experience any issues with delivery, please contact us. We will do our best to help you resolve the situation.