Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original condition and packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at lovefishingua@gmail.com before sending the item back.

Customers are responsible for all return shipping costs. Return shipping costs are non-refundable. We do not provide prepaid return shipping labels.

Items sent back to us without first requesting a return will not be accepted.

Once your return request has been accepted, we will provide you with the return address and instructions on how to send your package.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to resolve it.

Custom and Personalized Items

Custom-made or personalized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Please contact us before ordering if you have any questions about whether a specific product is eligible for return.

European Union 14-Day Cooling-Off Period

If your order is shipped to a customer in the European Union and the statutory right of withdrawal applies, you have the right to cancel or return your order within 14 days after receiving it, without providing a reason.

The customer is responsible for the direct cost of returning the goods.

This right does not apply where an exception provided by applicable law applies, including certain goods made to the customer's specifications or clearly personalized.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

Original express or upgraded shipping costs, where applicable, are non-refundable beyond the cost of the least expensive standard delivery option offered.

Return shipping costs are the responsibility of the customer and are not refundable.

If you have any questions regarding returns or refunds, please contact us at lovefishingua@gmail.com.